The Delta Police Board is responsible for taking action to respond to complaints made about the services or policies of the Delta Police Department (DPD).
In accordance with the Police Act, service or policy complaints are complaints that can be made about:
- the general direction, management, or operation of the DPD, or
- the inadequacy or inappropriateness of the DPD’s:
- staffing or resource allocation;
- training programs or resources;
- standing orders or policies;
- ability to respond to requests for assistance, or
- internal procedures.
Service or policy complaints are distinct from registered complaints regarding the conduct of a sworn member, which are processed by the Office of the Police Complaint Commissioner.
Under section 168 of the BC Police Act, any person may make a service or policy complaint directly to the Office of the Police Complaint Commissioner (or any person designated by the Commissioner), to the Board Chair, or any DPD constable on duty who is assigned to receive and register such complaints. Additional details regarding the policies and procedures for service or policy complaints are available below: