General Inquiries
E-Comm Transition
On August 6th, 2025, the Delta Police will transition all Non-Emergency (NER) call-taking responsibilities back to E-Comm. At the same time, the Delta Police will be launching a new General Inquiries Line (604-946-4444) to handle front desk and administrative-related questions.
- 604-946-4411 – Report a crime or suspicious activity (police action required)
- 604-946-4444 – Admin questions (hours, property, community programs, etc)
FAQ
Q: Why is the Delta Police transferring the non-emergency line to E-Comm?
A: E-Comm already provides emergency call-taking and dispatch services to Delta as well as after-hours non-emergency call taking, so re-assuming full non-emergency service will be a seamless integration. Delta Police will also be returning at a time when E-Comm's non-emergency service levels have been significantly improved and stabilized through investments, including stronger staffing levels, a dedicated team of call takers, and the implementation of new technology to better support the caller experience in the Lower Mainland.
Q: Will callers to non-emergency in Delta notice any differences as a result of this change?
A: Delta callers to non-emergency will have increased options available to them if they are calling during peak hours, from 7 am to 9 pm. During that time, they will be able to take advantage of E-Comm's new interactive software, which will allow them to request a wait time estimate, receive a police file number via SMS text, or ask for a call back.
Q: What number do I call to report a crime or suspicious activity?
A: Call 604-946-4411 – the Delta Police non-emergency line.
Q: What number do I call for admin or general questions?
A: Call 604-946-4444, Delta Police's new General Inquiries Line.
Q: What hours will the general Inquiries Line be available?
A: You will be able to speak to one of our Public Information Representatives between 8am and 7pm.
Q: What kind of reports can I file online?
A: Reports for vandalism, lost/found property, fraud under $5000, hit and runs with no injuries, theft from auto, etc. https://www.deltapolice.ca/report
Q: What is E-Comm's new interactive software system?
A: E-Comm's new phone system for non-emergency calls. It lets you:
- Request a callback
- Get a wait-time estimate
- Receive your police file number by text (7 am–9 pm)